BF
Boimamelo F

1 reviews | Active since Feb 2022

15 Feb 2022, 13:19

BAD SERVICE

Sunday evening I went to put petrol at Sasol garage in parkland and the service I received from the petrol attended was the worst ever. I only pour petrol in my car there and have never had any issues with the guys up until Sunday when I encounter a petrol attendant who was so so rude. Arrived at the garage most pumps was full except one where I stood waiting for the next car to move that attended will come assist me and no one came instead when the next car arrived he assisted the guys and when I complained he had a decency to shout at me and said to me I should have lifted my butt and come tell me am first, eventually when one came to apologize and acknowledged that they are in a wrong and the same guy said why should he apologize cause there's nothing wrong he has done. The petrol attended is Zulu cause he had a tradition bangle on his left arm(isiphandla). It is a pity I did not get his name. I would really like that management on that garage can address this with him cause people tend to get away with bad behaviors and continue to do so.

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Replies (1)
Sasol
Sasol's reply15 Feb 2022, 13:38
Official
 Dear Boimamelo  Your complaint has been successfully logged with the Sasol Contact Centre.  Reference no: WO***.  Description:  Customer received very bad service from a petrol attendant at Sasol Parklands Your complaint is currently being processed and feedback will be provided as soon as possible.  Regards 
Sasol Queries and Complaints team