1 reviews | Active since Jun 2016

26 Aug 2016, 17:06

Bad Petrol attendant attitude

<p>I had the worst customer experience at Sasol fuel Lephalale.The station has a competitive advantage of being the only station in Lephalale that offers 95 Unleaded fuel but I will think twice before I go there again. In that case 93 will do over bad service.A petrol attendant called Ndie with so much anger who treats customers badly. He drags his feet the whole time and makes it clear to customers that he is not happy to help.Instead of asking me badly to move my car back while another car is reversing he tells me "Move back! Can't you see this car is reversing." I let that go and the last straw was when my turn came and he went to help someone else just because I was typing a message on my phone. When I asked him why he would help someone I came before he said I will do it and show you I can. That guys bad attitude will be the downfall of the petrol station. The supervisor Alfred was even literally afraid to confront him. He literally told me the guy is a difficult character which is why the guy freely treats customers badly. So eventually Alfred said its fine I can take the case higher because he can't help me against Mr Bad attitude. He is literally afraid of him and so is everyone else. Such bad treatment have I never gotten in m life</p>

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Replies (1)
Sasol
Sasol's reply19 Sept 2016, 08:11
Official

Hello

We acknowledge receipt of your complaint from Hello Peter, the complaint will be forwarded to the Retail Territory Manager to liaise with the service station.

Regards
SAE Contact Centre
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