Bad customer service

On the 30 November 2024 around 20h15 I arrived at Sasol garage to refill my car fuel, my car fuel cap is on the left. I then followed another car which was already on the pump bay, on my right hand side there was another car filling the tank. As that car on the right drove off I was still waiting in the left side for my turn. Then the car in front of me was assisted by the patrol attendant Joseph then when that car was about to drive off another car parked on my right side and the petrol cap was not on the correct side which is the right but on the left. Joseph finished assisting the car in front of me and it drove off I then parked for assistance. Instead of Joseph assisting me who was the first to arrive and with my tank cap on the correct pump he left me went to assist a car that came after me and it’s tank cap was on the wrong side of the pumps.

I made Joseph aware that I’m first on the queue but Joseph responded arrogantly to me saying that why did I not stop on the other pump he is assisting cars that are on the punt, I then informed him that I was just following the rules as my tank cap is on the left, he said the pump can be pulled from anywhere.

He was so arrogant and insulting me in front of my wife as if I’m nothing, he cared less about my views and continued to assist the car that came after me. My day was so ruined and I felt humiliated in front of my wife and other motorist who were there.

I then looked for the manager or supervisor but I was told both have knocked off. My question is how is this establishment manager without seniors, staff there do as they wish knowing that they will not account to anyone since they’re alone.

I ended up being assisted 15mins later, I was at pump no.4