SS
Sandile S
1 reviews | Active since May 2019
05 May 2019, 11:52
Bad customer service at sasol mhluzi
ost my phone at sasol mhluzi next to lotto village near the police station. They're Manager is rude and not so helpful and he can't even look at you in the eye when you speak to him. We asked him to check cameras for us but he went into that room alone and never came out. He has made us to believe that one of his employees may have picked up the phone and he's trying to cover up his tracks. James there who is an employee couldn't even or was afraid to give us his managers name. Sasol has become the worst and poorest petrol station. Zero customer service. Disappointed customer.
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Replies (1)Sasol's replyOfficial
06 May 2019, 12:46Good day Sandile,
On behalf of Sasol, we would like to apologise for the service you received at Sasol Mhluzi. Your complaint has been sent to the Retail Account Manager for this site, and you should be contacted by them in due course. Your reference number for this complaint is: ***.
Kind regards
Quality, Incident and Complaints Management
On behalf of Sasol, we would like to apologise for the service you received at Sasol Mhluzi. Your complaint has been sent to the Retail Account Manager for this site, and you should be contacted by them in due course. Your reference number for this complaint is: ***.
Kind regards
Quality, Incident and Complaints Management
Sasol's reply06 May 2019, 12:46
Official
Good day Sandile,
On behalf of Sasol, we would like to apologise for the service you received at Sasol Mhluzi. Your complaint has been sent to the Retail Account Manager for this site, and you should be contacted by them in due course. Your reference number for this complaint is: ***.
Kind regards
Quality, Incident and Complaints Management
On behalf of Sasol, we would like to apologise for the service you received at Sasol Mhluzi. Your complaint has been sent to the Retail Account Manager for this site, and you should be contacted by them in due course. Your reference number for this complaint is: ***.
Kind regards
Quality, Incident and Complaints Management
