BAD CUSTOMER SERVICE

Good day,

Hope all is well.

I would just like to make note of an incident that happened on Saturday early hours of the morning where Bad Customer Service was experienced.

I went to that store to get myself something to eat. On arrival I greeted the Cashier Bianca, whilst I was still indecisive of what I'll be having. I walked to where the Pies was and looked and the different Pies they had available. I asked the Cashier how the BBQ Chees Pies taste like, as I NEVER eaten that Pie. She wanted to take it out, as if l made an a decision. I asked her again if she knows what it taste like, as to where she answered "No". I eventually decided on a Pie. I went to the till and took a few sweets as well. I eventually paid for my stuff.

As I walked out a friend of mine stopped outside and we were standing and having a chat about his bakkie that have was in for repairs and that the repairers never did what they quoted him for, so he said I need to go with him as he said the Cashier also know about a certain incident as to where the Repairers drove his bakkie without his Consent ect. I told him outside that I don't want to go in as the Cashier isn't Too Friendly and still went in as he wanted me to hear the story from her about his bakkie.

She was rude and started to yell and that is where i told her "NOT TO SPEAK TO ME LIKE THAT, AS I'M NOT HER CHILD". I told my friend that we just need to go out, as this Cashier have No Customer Service skills nor Respect for her Clients.

We went outside and then he showed me the reviews on Hello Peter. As I'm reading through it, she was Shouting and Swearing inside the store with her colleague and with herself, but everything she said was actually throwing those ugly words ect towards me. She actually came out to smoke (never lid the cigarette) and speaking (to herself) but actually swearing at me.

Another guy known to me and who is well known to her, as he is often buying at that store, stopped at the garage and I offered to buy him a Pie, which I did. I told that he needs to speak to her as she is Very Rude and have No Customer Service skills. He spoke to her and then left.

I told my fried that we also need to leave, as I'm not wanting to park there no more. The Cashier said "I'm a tikkop" and more stuff, this after I don't Know Her At All, She Also Don't Know Me, as well. As we left, I saw the security car drove to the garage side and turned around. As I stopped she already told them a story, as to where she said "I shouldn't threatened her" which I didn't even do.I know the security company and just said that they need to speak to her as she is Very Rude and making Accusations which is NOT TRUE and I left.

The following day I went to the store and the lady (Cashier) said there No Manager or Owner and that I should come the Monday morning.

I went to the store on the Monday and they called a gentleman NOT Introducing himself and his Capacity at the Company.

I introduced myself and told him the company I'm working for, he ask me to keep quiet and Listen to Him. Whilst listening to him, I picked up that he is NOT giving me a Hearing and that he is Protecting and Standing up for his Employee. He said he knowns her for years and she would Never do that. I was Very Shocked, as i hot No Chance to even Explain Myself. He said he checked the Video Footage, which won't show him Anything to have made Any Call as to whether who was Right or Wrong.

I told him that it's OK let me rather leave, as I won't be getting anywhere with me having to take this matter up with him, as he already made a decision on who the Right Party was in this situation.

My question is how can a Manager or Owner make a Judgement of what he Saw and NOT giving me Any Chance to Explain Myself? Why NOT giving me a Chance to Explain my side of the story? Why would I turned around when I saw the Security Company going to the Store? Why would I even go to see a Manager or Owner to lodge an Complaint?

Please look into this matter and get back to me with Feedback, as this Very Poor Customer Service from the Cashier and also Very Bad as to how Management can handle a Customer that came into their Store with a Problem (Complaint).

Kind Regards, Ricardo.