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Simphiwe N

1 reviews | Active since Feb 2014

16 Jul 2015, 16:35

Bad Customer Service

I don't know whether am bringing this to the right person, I went to the mentioned Sasol Filling station and the service there was not good. Before I started my own company I used to work for another filling station and we were always been trained to do great service to our clients. We had a Mystery Customer who always checked around the places and provide feedback about the service that he/she has seen at a particular place or station.<br> I walked at that Filling station and I grabbed a Buddy Coke and a Pie, when I was at the pie counter the server was not that helpful, I was asking the pies they serving and what I was given was not how I expected it and to make things worse, she wanted to serve a customer behind me and the customer a white gentlemen had to say please finish with the customer first. I went to the cashiers and I had seen that there is a special for a 330ml coke and 2 pies that is currently running and the cashier did not even tell me about it. So to me it's not how customers should be treated.<br> I passed next to the waiting room, where attendants sit and relax, its glassed so that they can see what is happening on the Forecourt, it was dirty like a *** Stale. From out

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Replies (1)
Sasol
Sasol's reply23 Jul 2015, 09:37
Official
Hello nqomonde,

Hello Simphiwe

We acknowledge receipt of your complaint from Hello Peter, the complaint will be forwarded to the Retail Territory Manager to liaise with service station.

Regards
SAE Contact Centre
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