CV
Chenelle V

1 reviews | Active since Sept 2015

18 Sept 2015, 14:02

Bad Car Wash Service

I took my car for a wash at 10am. Collected the car at 13h30. The car had not been properly wiped or vacuumed inside. The dash etc. was also not polished. I asked about this as I was willing to pay more for it to be properly cleaned on the inside. They assured me that it was part of the service. The car still has dirt on the inside and on the outside. Dirt that I can wipe off with my finger. But they have been in too much of a rush to property clean the car. I often have this problem and have to ask for a cloth to spend another 20mins there to CLEAN MY OWN CAR. What is the point of paying for a service if I have to do it myself in the end? And the staff think I am unreasonable when I point out that it had not been cleaned properly. Today I did not have time to spend there to clean my own car. I am yet again disappointed with the service and money wasted. I still have a dirty car. <br> <br> They have a deli, but they never have the ingredients for the order that you want to place. Please do not advertise that you offer bacon & avo toasted sarmies when you never have bacon or avo. And don't advertise a car wash if they are unable to properly clean a car.

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Replies (1)
Sasol
Sasol's reply28 Sept 2015, 09:06
Official
Hello ChenelleV,

We acknowledge receipt of your complaint, the complaint will be forwarded to the Retail Territory Manager to liaise with service station.

Regards
SAE Contact Centre
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