BN
Buhlebenkosi N
1 reviews | Active since Jan 2020
17 Dec 2025, 07:27
Avoid sasol rewardsCard at all cost- it's a ****
Sasol rewards card is a **** once you accumulate decent money in it and you want to redeem the money the OTP fails to come through which makes it impossible to redeem your own funds ,the petrol attendants will give you some "help@sasolrewards" email once you email that explaining your situation then another email named "Zenzele" will confirm receipt of email and say that your matter will be attended to between 8 - 25 hours which with me it's been 3weeks now nothing has happened,I've went back to the petrol station reveral times but the same issue persist and there is no one to help now I want to move to a different service provide maybe like shell v plus but I am Unable to cause I can't leave all my money in my Sasol rewards card
Helpful (0)
Replies (10)0
Replies (10)
Sasol's replyOfficial
17 Dec 2025, 10:06Dear Buhlebenkosi
The contents of your Hello Peter complaint have been duly noted.
Reference no: CS***
Call Description: Avoid sasol rewards Card at all cost- it's a ****
Kindly note that I have forwarded your Hello Peter complaint to the designated team to resolve, which would be the Rewards help desk.
This complaint will be closed off on the Queries and Complaints side as this issue lies with the Rewards help desk to resolve.
Should you wish to follow up, please contact the Rewards help desk on ***(option 2, option 1, option 1)
Regards,
Sasol Queries and Complaints Team
The contents of your Hello Peter complaint have been duly noted.
Reference no: CS***
Call Description: Avoid sasol rewards Card at all cost- it's a ****
Kindly note that I have forwarded your Hello Peter complaint to the designated team to resolve, which would be the Rewards help desk.
This complaint will be closed off on the Queries and Complaints side as this issue lies with the Rewards help desk to resolve.
Should you wish to follow up, please contact the Rewards help desk on ***(option 2, option 1, option 1)
Regards,
Sasol Queries and Complaints Team
Sasol's reply17 Dec 2025, 10:06
Official
Dear Buhlebenkosi
The contents of your Hello Peter complaint have been duly noted.
Reference no: CS***
Call Description: Avoid sasol rewards Card at all cost- it's a ****
Kindly note that I have forwarded your Hello Peter complaint to the designated team to resolve, which would be the Rewards help desk.
This complaint will be closed off on the Queries and Complaints side as this issue lies with the Rewards help desk to resolve.
Should you wish to follow up, please contact the Rewards help desk on ***(option 2, option 1, option 1)
Regards,
Sasol Queries and Complaints Team
The contents of your Hello Peter complaint have been duly noted.
Reference no: CS***
Call Description: Avoid sasol rewards Card at all cost- it's a ****
Kindly note that I have forwarded your Hello Peter complaint to the designated team to resolve, which would be the Rewards help desk.
This complaint will be closed off on the Queries and Complaints side as this issue lies with the Rewards help desk to resolve.
Should you wish to follow up, please contact the Rewards help desk on ***(option 2, option 1, option 1)
Regards,
Sasol Queries and Complaints Team
BN
Buhlebenkosi N's updateReviewer Update
17 Dec 2025, 10:37Good day the case was
Opened then closed without no help on my side ...... why was
It closed ?
Opened then closed without no help on my side ...... why was
It closed ?
BN
Buhlebenkosi N's update17 Dec 2025, 10:37
Reviewer Update
Good day the case was
Opened then closed without no help on my side ...... why was
It closed ?
Opened then closed without no help on my side ...... why was
It closed ?
BN
Buhlebenkosi N's updateReviewer Update
17 Dec 2025, 10:39Sasol rewards card is a **** once you accumulate decent money in it and you want to redeem the money the OTP fails to come through which makes it impossible to redeem your own funds ,the petrol attendants will give you some "help@sasolrewards" email once you email that explaining your situation then another email named "Zenzele" will confirm receipt of email and say that your matter will be attended to between 8 - 25 hours which with me it's been 3weeks now nothing has happened,I've went back to the petrol station reveral times but the same issue persist and there is no one to help now I want to move to a different service provide maybe like shell v plus but I am
Unable to cause I can't leave all my money in my Sasol rewards card
Unable to cause I can't leave all my money in my Sasol rewards card
BN
Buhlebenkosi N's update17 Dec 2025, 10:39
Reviewer Update
Sasol rewards card is a **** once you accumulate decent money in it and you want to redeem the money the OTP fails to come through which makes it impossible to redeem your own funds ,the petrol attendants will give you some "help@sasolrewards" email once you email that explaining your situation then another email named "Zenzele" will confirm receipt of email and say that your matter will be attended to between 8 - 25 hours which with me it's been 3weeks now nothing has happened,I've went back to the petrol station reveral times but the same issue persist and there is no one to help now I want to move to a different service provide maybe like shell v plus but I am
Unable to cause I can't leave all my money in my Sasol rewards card
Unable to cause I can't leave all my money in my Sasol rewards card
BN
Buhlebenkosi N's updateReviewer Update
17 Dec 2025, 10:40You guy's publicly said you going to assistance me however a case was opened yet closed within 2 minutes please kindly advise why is the case closed while I didn't receive any help and there is still money on my reward card that I am failing to redeem ??
BN
Buhlebenkosi N's update17 Dec 2025, 10:40
Reviewer Update
You guy's publicly said you going to assistance me however a case was opened yet closed within 2 minutes please kindly advise why is the case closed while I didn't receive any help and there is still money on my reward card that I am failing to redeem ??
Sasol's replyOfficial
17 Dec 2025, 10:42Good day Buhlebenkosi,
Please note that I have sent your complaint to the Rewards help desk. I have escalated the complaint to the Manager and Supervisor at the help desk and quoted ref number: SRW***
Regards
Sasol Queries team
Please note that I have sent your complaint to the Rewards help desk. I have escalated the complaint to the Manager and Supervisor at the help desk and quoted ref number: SRW***
Regards
Sasol Queries team
Sasol's reply17 Dec 2025, 10:42
Official
Good day Buhlebenkosi,
Please note that I have sent your complaint to the Rewards help desk. I have escalated the complaint to the Manager and Supervisor at the help desk and quoted ref number: SRW***
Regards
Sasol Queries team
Please note that I have sent your complaint to the Rewards help desk. I have escalated the complaint to the Manager and Supervisor at the help desk and quoted ref number: SRW***
Regards
Sasol Queries team
BN
Buhlebenkosi N's updateReviewer Update
17 Dec 2025, 14:58Good day please advise when will I receive help
BN
Buhlebenkosi N's update17 Dec 2025, 14:58
Reviewer Update
Good day please advise when will I receive help
Sasol's replyOfficial
17 Dec 2025, 15:04Good day Buhlebenkosi
Please note that the Rewards team have attempted to reach out to you three times and they are not getting through.
Can you advise on a suitable time to be contacted?
Regards
Sasol Queries team
Please note that the Rewards team have attempted to reach out to you three times and they are not getting through.
Can you advise on a suitable time to be contacted?
Regards
Sasol Queries team
Sasol's reply17 Dec 2025, 15:04
Official
Good day Buhlebenkosi
Please note that the Rewards team have attempted to reach out to you three times and they are not getting through.
Can you advise on a suitable time to be contacted?
Regards
Sasol Queries team
Please note that the Rewards team have attempted to reach out to you three times and they are not getting through.
Can you advise on a suitable time to be contacted?
Regards
Sasol Queries team
BN
Buhlebenkosi N's updateReviewer Update
18 Dec 2025, 12:06Good day
They can contact me anytime ,my number is *** and I didn't receive any missed call ,it's not true that they tried 3 times
They can contact me anytime ,my number is *** and I didn't receive any missed call ,it's not true that they tried 3 times
BN
Buhlebenkosi N's update18 Dec 2025, 12:06
Reviewer Update
Good day
They can contact me anytime ,my number is *** and I didn't receive any missed call ,it's not true that they tried 3 times
They can contact me anytime ,my number is *** and I didn't receive any missed call ,it's not true that they tried 3 times
Sasol's replyOfficial
18 Dec 2025, 13:11Good day Buhlebenkosi,
Thank you for your response.
I have informed the Rewards team of your message. In fact, I have snipped your comment and sent it through to them.
Regards
Sasol Queries team
Thank you for your response.
I have informed the Rewards team of your message. In fact, I have snipped your comment and sent it through to them.
Regards
Sasol Queries team
Sasol's reply18 Dec 2025, 13:11
Official
Good day Buhlebenkosi,
Thank you for your response.
I have informed the Rewards team of your message. In fact, I have snipped your comment and sent it through to them.
Regards
Sasol Queries team
Thank you for your response.
I have informed the Rewards team of your message. In fact, I have snipped your comment and sent it through to them.
Regards
Sasol Queries team
BN
Buhlebenkosi N's updateReviewer Update
22 Dec 2025, 22:37Good day
Till now no one has contacted, is it possible for you guys to just withdraw the funds I have then cancel my membership??
Till now no one has contacted, is it possible for you guys to just withdraw the funds I have then cancel my membership??
BN
Buhlebenkosi N's update22 Dec 2025, 22:37
Reviewer Update
Good day
Till now no one has contacted, is it possible for you guys to just withdraw the funds I have then cancel my membership??
Till now no one has contacted, is it possible for you guys to just withdraw the funds I have then cancel my membership??