GR
George R

1 reviews | Active since Jun 2014

12 Jul 2021, 20:01

Arrogant cashier with a unprofessional attitude

Arrogant cashier. I am out of town and first time visiting the garage to exchange a 9kg gas cylinder. There was a long queue and when it was my turn the cashier asked to see the cylinder. I said that it was in the car. I was then forced to give up my place in the queue to fetch my cylinder. I fetched it and came back with it into the shop. When it was my turn again the cashier then barked at me to go and place the cylinder outside. I asked how I was supposed to know this as there are no signs explaining the process. The cashier then arrogantly asked me "how long I am going to have an attitude". This is totally unacceptable. The cashier should have displayed professionalism and rather have acknowledged that there is a gap in their process and that it would be addressed to make it clear to customers.

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Replies (1)
Sasol
Sasol's reply13 Jul 2021, 10:58
Official
 Dear Mr  Van Rooyen Your email has been successfully logged with the Sasol Customer Services Centre  Reference no: 1.0.0.3.9.20.1.0 Description: Arrogant Cashier with an unprofessional attitude Your complaint has been acknowledged and will be sent to our Retail Account Manager for assistance. 
Regards 
Sasol Queries and Complaints team