Arrogant Attitude

Yesterday i went to Sasol RJ Fuel South Q/S at Lavender road to fill up petrol and after filling in petrol i went to buy some bread & chocolate it was at around 18:09:58 (time on my till slip). This morning when i do my breakfast i noticed that the bread is not fresh and i checked the expiry date and it was dated 16/10/2019 and decided to take it with me to try exchange it when i pass at the garage. When i get to the garage i was in contact with Themba Masemola if i was given the correct name by other employees.

Themba whom they mentioned is the manager at that garage gave me an arrogant attitude because i explain my scenario to him and the other guy tried to explain to me that it's going to be a problem to change it more especially if the bread is open & i asked if it will be a problem for them to change the bread because i am a regular customer at their shop. Then Themba said i can go and get another bread of which i did & by the time i went to the till to ask for my cheese that was on the bread i prepared for breakfast he throw the bread saying take, take with that arrogant attitude. I told him that i don't appreciate his attitude more especially he is the manager as i thought he has a customer service but it is clear that he doesn't have. So i plea with you to address this matter before i can even take it even further. This is the kind of behavior we don't need in our business and businesses are failing because of people like Themba.

I believe that you will give this matter a serious attention so that it is resolved to my satisfaction.

Awaiting your feedback.