1 reviews | Active since Feb 2011
Arrogant attitude
<p>This afternoon I took a 18month old baby to sasol after I did shopping at Shoprite including buying for the child juice and chips in my shopping. I do not drive as I am partially sighted, I use public transport. Whilst on the way to Sasol the child had some water to dring from her water bottle, I id not close the bag properly. When I got there a guy at the entrance to the play area was very rude to me saying that I cannot enter cos I had juice in the packet. I said it is for home and if I can leave it their parcel counter. He arrogantly said they do not have and I then asked for the manger and I was bluntly told to go inside the shop. When I went inside I asked the manager to speak in his office. I told him I have been there many times with the child and I had no proble, could I please leave the packet in their office. He said bluntly swore saying **** no, it the ****en rules you obey. I told him I do not have a car to leave the parcel. It is the owners rules. He told me to **** off pushing his finger into my chest and pushing the child I am carrying. Then calling all the security and making a scene as if I am a ********.</p> <p>This was very embarrasing and scared the child by his actions. If they cannot deal with people then why work with the public. I was literally chased away from there. No compassion for a child. How can he push a child and even swear front of a child.</p>
Hello
We acknowledge receipt of your complaint, the complaint will be forwarded to the Retail Account Manager to liaise with service station.
Regards
SAE Centre Centre
***
Hello
We acknowledge receipt of your complaint, the complaint will be forwarded to the Retail Account Manager to liaise with service station.
Regards
SAE Centre Centre
***
Andile the KZN accounts manager for Pietermaritzburg, last week contacted me to say she is handling the matter and will give me back. To date no feeback from their investigation. I tried phoning her today and she does not return calls as it goes to voicemail. Does Sasol bother about customer care or do they think it is fine to be treated the way I was treated. Subsequent to this I heard it was the owner Riaaz who treated me badly. Sasol have courtesy to resolve customer complaints.
Andile the KZN accounts manager for Pietermaritzburg, last week contacted me to say she is handling the matter and will give me back. To date no feeback from their investigation. I tried phoning her today and she does not return calls as it goes to voicemail. Does Sasol bother about customer care or do they think it is fine to be treated the way I was treated. Subsequent to this I heard it was the owner Riaaz who treated me badly. Sasol have courtesy to resolve customer complaints.
