RK
Rick K

1 reviews | Active since Jul 2014

07 Nov 2016, 17:09

Apparent Instructions given to Sasol from Head Office

<p>I was on my way home on Saturday morning, and decided to put in some petrol at the Sasol North Reef Road, next to Mintys.</p> <p>As I stopped I asked for R400, 95 ULP, and started walking into the shop, to buy Prepaid electricity, when I was greeted with a large sign, " Prepaid airtime and Electricity cannot be purchased using Debit or Credit Cards anymore. I immediately walked out the store, to the manager whom I saw was standing there. I asked him, If I should ask the guys to remove the petrol from my car too? His answer was very uninformed: " It was an instruction from Head Office" . I paid for my petrol and left. I drove to the Sasol in Riley Road 2.1km away. The people behind the desk have not heard of such an instruction from head office, and I purchased prepaid electricity from them. </p> <p>Sasol North Reef Road, I'm sure Sasol in Riley Road thanks you for the new business. Always know, people will try their luck else where, placing you in a bad light about the information you supp****, if they can get it from the other location.</p> <p> </p>

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Replies (2)
Sasol
Sasol's reply14 Nov 2016, 12:22
Official

Hello

We acknowledge receipt of your complaint from Hello Peter, the complaint will be forwarded to the Retail Territory Manager to liaise with the service station.

Regards
SAE Contact Centre
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Sasol
Sasol's reply14 Nov 2016, 12:22
Official

Hello

We acknowledge receipt of your complaint from Hello Peter, the complaint will be forwarded to the Retail Territory Manager to liaise with the service station.

Regards
SAE Contact Centre
***