Appaling customer service

<p><br />Good day</p> <p>Please could you escalate this matter to the customer complaints department.</p> <p>I filled up my tank and bought a superior car wash at Sasol Watermeyer Witbank 17 March 2017. But because I was held up I only took in the car with my two year old son for the car wash on 21 March, Human Rights Day. <br />I wanted to use the loo to change my son's nappies and also relieve myself, only to be told at the bakery that the toilets are locked because there isn't water available, but at the car wash is open.<br />I enquired with the manager on why the toilets are always out of water as it wasn't the first time I'm experiencing this at the particular garage.<br />The response from the manager on duty was far from appaling, an Indian fellow called Nick, and I stand to be corrected as he didn't want to give me his name, I had to find out from the car wash staff. He used foul language with me and in front of my son and was very aggressive and threatening. All I wanted was an explanation and an assurance to the matter of no water being resolved from the filling station. Not an altercation from a manager to a paying customer. The manager was rude, loud, swearing and very aggressive to such an extent my son started crying and all this is on footage as it was by the till points.</p> <p>Could this matter be resolved and escalated to the relevant people. <br />I demand an apology from the manager and the filling station for the appaling experience as a customer.</p> <p>Regards</p> <p>Mpumelelo Shongwe <br /> ********** 609 </p> <p>This email was sent to an a retail operations address found online.</p> <p> </p> <p> </p>