BM
Brenda M
1 reviews | Active since Jul 2019
14 Nov 2019, 11:41
Angry customer
I went to buy r70 MTN airtime, then they gave me data instead of airtime, when I went back to change they were so rude to me and told me they can't do it for me but they gave me the wrong product
Helpful (0)
Replies (6)0
Replies (6)
Sasol's replyOfficial
14 Nov 2019, 11:51Good day Brenda,
As telephonically discussed, thank you for confirming the name of the Sasol service station (Sasol Ottery)
Your complaint has been acknowledged and has been given to the Retail Account Manager for investigation.
The reference number for your complaint is ***.
Kind regards
Quality, Incident and Complaints Management
As telephonically discussed, thank you for confirming the name of the Sasol service station (Sasol Ottery)
Your complaint has been acknowledged and has been given to the Retail Account Manager for investigation.
The reference number for your complaint is ***.
Kind regards
Quality, Incident and Complaints Management
Sasol's reply14 Nov 2019, 11:51
Official
Good day Brenda,
As telephonically discussed, thank you for confirming the name of the Sasol service station (Sasol Ottery)
Your complaint has been acknowledged and has been given to the Retail Account Manager for investigation.
The reference number for your complaint is ***.
Kind regards
Quality, Incident and Complaints Management
As telephonically discussed, thank you for confirming the name of the Sasol service station (Sasol Ottery)
Your complaint has been acknowledged and has been given to the Retail Account Manager for investigation.
The reference number for your complaint is ***.
Kind regards
Quality, Incident and Complaints Management
Sasol's replyOfficial
14 Nov 2019, 11:51Reference 1.0.0.3.6.2.8.4.3
Sasol's reply14 Nov 2019, 11:51
Official
Reference 1.0.0.3.6.2.8.4.3
BM
Brenda M's updateReviewer Update
03 Apr 2020, 14:45I gave it away after they told me they won't replace it, in a very rude manner, I'll never use BP garage again or any pick and pay express and I will let as much as I can know, they should hire awake people
BM
Brenda M's update03 Apr 2020, 14:45
Reviewer Update
I gave it away after they told me they won't replace it, in a very rude manner, I'll never use BP garage again or any pick and pay express and I will let as much as I can know, they should hire awake people
Sasol's replyOfficial
04 Apr 2020, 16:37Good day Brenda,
As per our records, your complaint logged under reference number 1.0.0.3.6.2.8.4.3 was resolved on the 15th November 2019, by Sasol Ottery's management. You mention above that you will never use BP garage again. If your complaint is of a different nature and intended for BP, it should be addressed with the correct Fuel company, as we only deal with Sasol related complaints.
Kind regards
Quality, Incident and Complaints Management
As per our records, your complaint logged under reference number 1.0.0.3.6.2.8.4.3 was resolved on the 15th November 2019, by Sasol Ottery's management. You mention above that you will never use BP garage again. If your complaint is of a different nature and intended for BP, it should be addressed with the correct Fuel company, as we only deal with Sasol related complaints.
Kind regards
Quality, Incident and Complaints Management
Sasol's reply04 Apr 2020, 16:37
Official
Good day Brenda,
As per our records, your complaint logged under reference number 1.0.0.3.6.2.8.4.3 was resolved on the 15th November 2019, by Sasol Ottery's management. You mention above that you will never use BP garage again. If your complaint is of a different nature and intended for BP, it should be addressed with the correct Fuel company, as we only deal with Sasol related complaints.
Kind regards
Quality, Incident and Complaints Management
As per our records, your complaint logged under reference number 1.0.0.3.6.2.8.4.3 was resolved on the 15th November 2019, by Sasol Ottery's management. You mention above that you will never use BP garage again. If your complaint is of a different nature and intended for BP, it should be addressed with the correct Fuel company, as we only deal with Sasol related complaints.
Kind regards
Quality, Incident and Complaints Management
BM
Brenda M's updateReviewer Update
04 Apr 2020, 16:39My apologies, I wrote on the wrong platform
BM
Brenda M's update04 Apr 2020, 16:39
Reviewer Update
My apologies, I wrote on the wrong platform
Sasol's replyOfficial
04 Apr 2020, 16:42No problem. Have a good afternoon.
Kind regards
Quality, Incident and Complaints Management
Kind regards
Quality, Incident and Complaints Management
Sasol's reply04 Apr 2020, 16:42
Official
No problem. Have a good afternoon.
Kind regards
Quality, Incident and Complaints Management
Kind regards
Quality, Incident and Complaints Management