lL
lungangcabashe L

1 reviews | Active since Oct 2016

18 Aug 2018, 06:32

Accident because of this garage! Petrol attendants rude and unprofessional

I have complained about the Sasol garage in Standford road, Korsten Port elizabeth before. The manager called and he was seemingly on the road, did not pay attention. He said he was going to call me he never did! Now this is a new complaint, firstly the service is very bad you wait to be serviced and when they finally come to assist you they do not greet they just ask how much. That is not a problem because all I want is fuel.

The latest experience, I asked to fill up and also tyres. They made my tyres 380 bars another 250, other one 200 and the other 380. That is risking my life. I had a tyre burst as a result of this, and it is because of Sasol. I did feel the discomfort in the car as i was driving. There is an old man that had false teeth in that garage, he said why do i not do my own tyres? When i insisted i was a client he asked a younger gentleman, and i presume he instructed him to mess up my tyres. Now I am never going back to that garage even though it is my nearest. The old man who is a petrol attendant said he does not have long before he retires in that garage, so there is no use reporting him. He did say i was lay and as a result he would put different pressures in the tyre, jokingly! I travelled longest distance and got an accident because i did not think a petrol attendant in Sasol would be that cruel because he hates his job. I want the real owner of this garage not the man that called me and never returned the call. We love sasol we trust sasol but this is extreme now!!

The is the second complaint and this garage wants to **** me now because no proper management. If my first complaint was attended to this would have happened. Today I do not have a spare wheel because of this garage! I want my spare wheel because it is Sasol's fault that I do not have a sare wheel today.

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Replies (1)
Sasol
Sasol's reply20 Aug 2018, 08:42
Official

Good day Lunga,

We acknowledge receipt of your complaint, the complaint will be forwarded to the Retail territory manager for further investigation and feedback.

Regards

SAE Contact Centre

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