ABSOLUTELY POOR CUSTOMER SUPPORT

My card was swallowed by the fnb atm at the sasol station in New Market, Alberton. I was told that the atm was offline and I needed to return later to collect my card after the technicians come to fix the issue. I returned a few hours later and was told by a rude, unhelpful employee by the name of Maphuti that there's nothing they can do and I needed to go get a new card at the bank, she refused to give me the technicians name our number or the name and number of her supervisor. I'm absolutely appalled and disgusted by the customer service of this particular employee. I have used this station regularly and found the staff to be friendly and helpful but now this has left a bitter taste in my mouth about using this station in the future