2 months and counting

Imagine being rewarded points, using them, and then having your entire profile blocked.. 2 MONTHS LATER AND COUNTING, there is still no solution or any progress on the matter. The rewards MANAGER (Mahlatse) called me at 6p.m one day and left me a voicemail advising she would call back, she hasn't. She then emailed me but responds selectively. Now there is no word from her. For the life of me, I cannot understand why my profile cannot be unblocked while the investigation is being conducted as there is no timeline as to when the investigation will be concluded. My husbands profile is in the minus - How does a rewards account go into the minus? The below is the last communication received from Mahlatse : 'Dear Aasiyah

I cannot commit to a timeline but as communicated previously, this is receiving the utmost attention and as soon as we have wrapped up all the processes, I will personally call you to tell you next steps

Please feel free to reach to me direct as am the Loyalty Manager and will be able to provide the outcome on this matter

I do apologise for the delay its taking on our end but we look to finalise this as soon as possible, while ensuring all processes are followed and adhered to

Warm regards Mahlatse"

Then she proceeds to ignore me. Imagine if the MANAGER cannot call or respond- What hope is there for the rest of the team??