-1 star for sasol fuel stations

In November of 2018 my mother who has two children in who are studying at Nelson Mandela University undertook a journey to bring us home. Apon arrival to sasol garage at abbostford in East London which is the most convenient of garages for her to fill up fuel in the way to PE as we currently reside in Dorchester heights . My mother arrived to the service station and before anything else is done she requested an oil check as she is not using her primary vehicle she's using a polo vivo which is rarely used on a daily basis as she has a Volovo to travel in the urban cycle. She used the polo as she knew it was lighter on fuel . The staff member assures my mother that there is oil in the vehicle and she carries on to put in fuel into the car for a figure north of 500 . She checks her tire pressure and heads out to port Elizabeth using the the costal route from East London . Long story short the car shows a check oil light before she reaches Port Alred closer to peddie side .My mother assumed it was a fault in the car as she checked oil before departure carried on driving. The car went less than ten kilometers and the engine packed up. Now she a female on a high way stranded with very little options as my ****her passed away in 2011. We make arrangements to tow the car back to fast london which cost more than three thousand rands and further more money was spent to retrieve her kids from port Elizabeth. Apon arrival in East London we couldn't find anyone to assist us at the garage as it was after eight o'clock. We return in the morning to speak to the garages manager Mark who pulls CCTV footage that confirms my mother's statements and you visably see the attendent checking the oil then pouring fuel into her vehicle . Mark later comes to our house to come see the vehicle and he confirmed that it was the neglegance of his staff member as he didn't find any leaks in the vehicle and even comented further saying that this car is still new as it has very low mileage. He leaves promising us a way forward. To my shock Mark returns a call simply telling us that the insurance at the garage cannot help us henceforth there is no assistance that he can give to us . I really hope no one has to go threw what we had to as the debt from this debacle ruined many of our families plans .I really hope one day that places that aim to meet there needs of clients really do make sure that they do honestly provide consumers with the same vigor they have when they are marketing themselves. This whole experience left a bitter taste in my mouth for sasol as a company. If anyone would like to quiery any of my statements feel free to contact me on ********** 122