TM
Thulane M
1 reviews | Active since Apr 2015
06 May 2021, 15:16
Worst customer service from a bank
We opened up a business account since 01 May 2021, it's now 06 May 2021 and we have not received any communication, feedback or update from this bank.
I then called the bank to inquire on the status of our application since it's now almost a week we've been waiting and the lady on the other side was unbothered and unwilling to help. The last straw was when she yawned at me and I apologized for bothering her and disturbing her from her sleep.
When we registered our company via CIPC, this bank looked favorable but it is clear that it is going to be an uphill battle dealing with the customer service
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Sasfin Bank Limited's replyOfficial
06 May 2021, 16:00Dear Thulane. This is not the way we like to do business or treat our clients. We are sorry to hear about your unacceptable experience with the team and we would like to remedy this. Our head of client service will be calling you to resolve. Regards, Sasfin
Sasfin Bank Limited's reply06 May 2021, 16:00
Official
Dear Thulane. This is not the way we like to do business or treat our clients. We are sorry to hear about your unacceptable experience with the team and we would like to remedy this. Our head of client service will be calling you to resolve. Regards, Sasfin