Very disappointed and disgusted

I salute you guys, you make sure that you do whatever it takes for you to get away with payment, you guys confirmed with me that my car was a write off, and that 3rd party was the cause the beginning of February , you did not bother yourselves to contact the 3rd party to ensure that they pay out, only contacted him last week after I started putting pressure on your guys, you always don't bother yourselves with providing me with any feedback up until I ask for it, most of the times you ignored my email, everytime I need feedback you always come up with something new that I was not even told about at first, I'm now suffering because of your lazy incompetence employees yours who are unable to do their tasks, then all of a sudden you shift the blame on me as if I did not provide you guys with everything you needed, of which I did and on time, I feel sorry for all the other clients that have put their trust on you, if they know axactly what I'm going through right now because of you, they will all cancel their insurance with you and take the business to other insurances that knows their job