NT
Ngokwana T
1 reviews | Active since Aug 2014
23 Mar 2022, 20:27
Thumbs down
I app**** for a business account last month and everything was going well until I had to do the online onboarding process and found that the number used to receive an OTP on is not mine and I don't recognize it. So now I'm stuck and it's literally a month since I've emailed them about it and still no response.
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Replies (2)
Sasfin Bank Limited's replyOfficial
23 Mar 2022, 21:27Dear Ngokwana. We are disappointed to hear about your experience with Sasfin so far, and we hope to have the opportunity to rectify it. It is not the way we strive to treat our clients. We have escalated this to the Head of Business Banking for urgent resolution. Regards, Sasfin
Sasfin Bank Limited's reply23 Mar 2022, 21:27
Official
Dear Ngokwana. We are disappointed to hear about your experience with Sasfin so far, and we hope to have the opportunity to rectify it. It is not the way we strive to treat our clients. We have escalated this to the Head of Business Banking for urgent resolution. Regards, Sasfin
Sasfin Bank Limited's replyOfficial
27 Mar 2022, 13:28Dear Ngokwana. We have been advised that Client Support has been in touch with you in order to resolve the issue. Thank you.
Sasfin Bank Limited's reply27 Mar 2022, 13:28
Official
Dear Ngokwana. We have been advised that Client Support has been in touch with you in order to resolve the issue. Thank you.