THE POOREST SERVICE FROM A BANK

I called on Saturday the 4th of May 2024, to do a reversal which was not supposed to be authorized. The consultant explained that she would logged it for the Monday, which is the 6th of May and stated that money would be reversed back to my account.

Doing a follow today on the 6th of May, spoke with a different consultant and was now explained that I needed to complete a dispute form. This poor banking banking practise for consumers like myself.

After speaking to a supervisor called Charmaine, it was explained that my money is between the bank and the merchant. Furthermore I must now wait for 9 days to receive my money back.

As I explained that the money is for my travel purposes to work and back for this week, yet they don't really show empathy just saying iti I must now go borrow money to travel to work and back and people would charge interest on money.

No compensation from SASFIN BANK for poor service from there consultants.

I will need to switch my bank by the end of the week.