Sunlyn/Sasfin - rental finance issue

I must say we have not had the best experience as a new client of Sunlyn / Sasfin. We recently upgraded our rental agreement for our printer and PBX. The service company subsequently seeded the rental agreement to Sunlyn/Sasfin.

We have run into a problem with the service provider within the first month of the agreement and have notified the bank of this. Equipment not working 100% and equipment not installed 100%. The bank in turn has not really made an effort to assist us, their new client, in resolving the matter with the services provider. Taking into account that we now have a joint service provider and that we, in turn, are their new client.

I must say this has been very disappointing and quite an eye-opener as to how the industry works.