Smartsure2020

I bought a renualt kwid in November 2021 and got free insurance with smartsure2020 sadly on the 23 September 2022 I was involved in an accident around mthunzi I around3:30am and I called the insurance company to tow the car they towed it to Durban and sent me claim forms which I filled out and sent them back wuuuuuu not knowing I'm about to live a nightmare they never bothered to keep me updated regarding my claim I'm the one whose always calling them I called them after a week to enquire about the courtesy car which was part of my package they said I can collect the car at avis when I got there there was no car... I eventually told them to cancel the car... I called them again regarding feed back on my car and they said the car is a write of as it cost more to fix I asked for the assessors report and they emailed it to me and I realised that they quoted for things that wer not even damaged... I asked them to release my car Il fix it myself as it's also been more than 3weeks they keep on saying they are waiting for the investigators report the claims manager was very rude and said the car does not belong to me and I'm not paying them... I'm fetching the car and fixing it myself.... This insurance is just a ****