SASFIN lack of service and communication

SASFIN bank your service is pathetic ! I have been trying to speak to anyone there for 2 months. Numerous phone calls made but after minutes of holding the line just goes dead. I have phoned the JHB office, cape Town office and the Durban office... all the calls die out after a few minutes. I have emailed their Customer Assistance and general email addresses listed on their website regularly since 23 January - and even filled out the ''auto response'' form on their website for an email - But still no response. Shocking that its so impossible to speak to anyone after a paying an account with them every month for 5 years ??