SASFIN KEEPS TAKING MONEY AND WONT RESPOND

We had a 36 month contract with Sasfin for our photocopier at the office. It matured in September 2015. Since then they have continued to debit our bank account with monthly amount of R5812.91. Countless emails since Novmber 2015 (having tried to contact Mr Sithole (unsuccesfully) by phone - calls were never returned) - eventually generated an email from him acknowledging that they had debited in error, and an undertaking from them to repay two monthly installments. Problem was, they had taken four! I queried this again - and again no response from Mr Sithole - or Dextor McKenzie or Violet Khumalo - all included in Mr Sithole's email to us confirming their error. <br> They will not answer our emails, they will not forward a copy of the contract. <br> Now, AFTER saying they would refund a portion (that was on 15 February) - today they have taken ANOTHER debit order of R5812.91. How does a client get a response ?? Why will nobody action anything? Why has the debit order been generated again? Who at Sasfin will take some responsibility???? This has been dragging on for nearly 5 months now!!!! PLEASE!!!!