SASFIN is just PATHETIC!!!

You would swear that when you hear the word SASFIN, then you are about to deal with World Class Service. Well, let me take you through my journey with them:

6 May 2021: Online application for a Business Transactional Account 20 May 2021: They only opened the account after sending a query via Twitter 20 May 2021: There's an Activation SMS I was expected to receive in order to activate my online banking. To my surprise, I did not get anything. I started making calls but everyone was "requesting for the activation code to be resent". 25 May 2021: I sent an email to their customer service. Nothing happened. I then started to call but all I was told was that "we are requesting for the activation code to be resent". 25 May 2021: At about 20:00 I received a Direct Message via Twitter from @Sasfin stating "This has been escallated to our Chief Operating Officer and our Head of Service..." 26 May 2021: I made multiple calls and sent a Direct Message via Twitter to @Sasfin to get assistance but I did not get anywhere. 27 May 2021: Some Relationship Banker named Carmen Cloete sent an email at 08:28, Good day Hope this email finds you well. Do you still need assitance with below? Please provide the account number in Question? Kind regards Carmen"

I then rep**** with the account number immediately. Someone else called me at 09:29 as I was going to meet with CCD Couriers to receive their Bank Card. I told the person that I had not received the Activation Code. I went as far as suggesting that they contact IT and ask them to give them the Code and then they could just sent it to me via email rather. The response was a stubborn "no we don't do that. The code will only be sent via SMS and I have asked them to resend it."

At 15:05 I called them again and was told the same story. This is when I decided to take their new card and cut it in half. I further sent an email to the customer service and Carmen their Relationship Banker to rather close their pathetic account. At 15:23 do I not get a call from Carmen? "Mr Mazwane did you receive your Activation Code?" The F*ck would I receive an Activation Code if I am asking you to close the Account. Her response and her attitude was that of "oh well if you want them to close the account, I will ask them to close it." A few minutes after positing this experience on Twitter, I received a call from a lady who said is Ameen. She said she is the Relationship Manager. She tried to remedy the situation but to my surprise, she was praising this "glorious team" that she has. I told her that in as much as she thinks she can change the situation, it is only fair that I share this dreadful experience with the world. I also told her that going ahead and banking with them will just be a gamble. She insisted that she would change things around and I am yet to see it.