Sasfin *****ing my Payment

Hello Safin Bank, What is going on? Why are you *****ing my money my brother sent to me. On Feb 16 2024 my brother sent to me some Euros. We have the document from Paywise which shows the payment was successful via SWIFT. I have given you the Banking Partnet Ref so many times which is proof from them the money cleared. So what is going on?