SASFIN CONSULTANTS DONT UNDERSTAND SERVICE

The ATM swallowed my card on the week of the 22nd of November 2021- I blocked the card immediately on the 22 of November 2021. I ordered a new card with Keefe Mia on the 26th of November 2021 and again with Nkosinathi Ndimande on the 09th of December 2021- and also spoke to another 4 consultant during the period which promised to order the card and also return my call. All of the consultants never returned any call- to date non of the consultants can confirm the status as where in the process the card is. I always have to transfer the money on other banking service providers- which is costly to do immediately payment. I need all RTC payments from the 26th of November and any other cost related to be refunded.