FS
Frank S

1 reviews | Active since Jan 2010

28 Nov 2024, 23:22

Sasfin can't even start on the right foot.

I am not a Sasfin customer but I responded to their ads on social media promoting their fixed deposit offering. I followed the link to subscribe and filled in all my details. I had one question to ask before 'signing on the dotted line' so I emailed them with the question. Four days went by without an acknowledgement or response to my email so I phoned them. The switchboard lady took down my details and promised that someone would phone me. Three days later I am stiil waiting. Unfortunately I didn't record the switchboard lady's name. Reading all the reviews I guess I should rather steer clear of Sasfin.

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Replies (1)
Sasfin Bank Limited
Sasfin Bank Limited's reply04 Mar 2025, 15:27
Official
Dear Frank

We acknowledge receipt of your complaint.  Kindly note that we have referred your matter to our Customer Relationship Centre who can be contacted directly via email *** or by calling ***.

 Thank you.