Rum away before you fall victims

I regret ever to use sasfin bank "hello paisa" they put my money on hold sent all the necessary documents to show them money was deposited threw insurance company , gave them reference number and everything but still they don't want to release my money , how on earth a financial institution can't call capitec or car tracker to confirm the funds just to make me suffer with no money at all ,... poor services 😢, Am sorry FNB am coming back cheap is expensive.