rude claims technician

I'm appalled by the service received from one of the claims consultant from Sasfin HRS. Sarah Dzumba is rude and hangs up on clients. I called in to do a follow up on my claim and the consultant was so rude she even hang up on me, She told me its my responsibility to make sure where my car was. Its been 5 working days my claim has not been attended too. She hardly gets back to clients to give feedback on numerous actions I had to call her back to get feedback. She has only since called me twice. She does not confirm receipt of emails its like you constantly have to keep pushing her. I need my claim attended too and my carhire arranged before the shutdown as not everyone will be at home. Some of us still need to be in the office,