Renault smartsure insurance

I bought a Renault car October 2020 which came with one year free insurance from smartsure “Sasfin insurance. December 26 around 9:30am was hit by a donkey and my car got damaged and I contacted Renault assist right away but instead was told to contact them on a Monday for a claim, little did I know that it was a beginning of a nightmare. Contacted smartsure first thing in the morning on Monday and been sent from pillar to post without any assistance, from ***to *** to *** was told that my car falls under Sasfin and not smartsure by one of the consultant. Lastly when a lady responded she directed my call to Peter to whom his line had an automated response and I left countless messages to no avail. I am being send from pillar to post without any assistance by *********** staff who doesn’t know how to handle a query.