1 reviews | Active since Oct 2022
Mobile Wallet money not returned
I sent cash by Mobile Wallet on 1st February 2024. But me family could not collect it within the period allowed (I believe it is 48 hours). The reversal has not appeared on my account yet. I have been calling the branch (Hello Paisa), since 5 February, asking about the reversal. The people I spoke with at the call centre told me initially it would take 48 hours, but later started saying it would be reversed in 5 days. The money is still not in my account. My employer was suggesting I get the branch manager's email address so that the case can be communicated officially. However, I could not obtain that information from the call centre. This seems to be the only channel available to me. I do not know where else to turn.
Your complaint is noted, and we have forwarded it to Hello Paisa. As you are a Hello Paisa client, your query has to be managed by the Hello Paisa contact centre/customer service team: Telephone – ***Email – *** In addition to the above, you can also contact Hello Paisa via the Hello Paisa App (Call me or Chat).
Thank you
Your complaint is noted, and we have forwarded it to Hello Paisa. As you are a Hello Paisa client, your query has to be managed by the Hello Paisa contact centre/customer service team: Telephone – ***Email – *** In addition to the above, you can also contact Hello Paisa via the Hello Paisa App (Call me or Chat).
Thank you