Lack of transparency, avoidance of responsibility and unprofessional service.

I am deeply disappointed and becoming extremely frustrated with Sasfin Bank's handling of my ***** case and the dismissive attitude of a representative during a recent phone call. On 17 January 2025, I received a call from Selena acknowledging receipt of my emails about the ***** case involving my account. However, instead of providing meaningful assistance, Selena was dismissive, interrupted me repeatedly, and was outright rude throughout the conversation. Her attitude made an already stressful situation significantly worse. Key concerns include: 1. Being told the investigation report can only be obtained via subpoena, which feels unnecessarily obstructive. 2. The contradictory claim that the bank cannot investigate further because the police are involved, despite requiring me to open a case first. 3. The suggestion that all further communication must come through a lawyer, which appears to shift accountability. 4. How does an entire licensed bank only have one line of security check for high value transactions especially if that line of security itself can be easily bypassed by *****sters or even laymen? This experience has added frustration to an already difficult situation, and I urge Sasfin to address both the ***** case and the poor service.