***********, Complex, Not Worth It

I decided to go with this bank because they have a Xero integrated but honestly, they are not worth the headache.

I started a lengthy back and forth journey with Nkosinathi to just get my cellphone number updated. When I learned that I need to submit a resolution from my company in order to update my profile's cellphone number, I decided to process the name update and address update as well.

I send them through their resolution, they contact me for more documents, I send them back, then they don't like my resolution, they want me to use their template, so I do that. This is where everything went to ****.

Under the section where it asks to update the details, I put my profile details. Then I have to choose a user role from their template, so I choose the highest one. Not being made aware that my profile was an "owner" profile. So instead of them just confirming, should we create a new profile or update the existing one, they go and create a new profile and don't update my existing one.

Now when you call someone and you can barely hear them because of the baby in the background, that just ****es you off even more! Especially when if you've been struggling since the 23rd of December to get something done which is relatively straight forward and easy. Heaven knows, my other bank did it in 24 hours.

I don't understand how you they got their awards they boast about on their IVR, they play it on repeat while you wait an eternity for someone to answer (if they ever answer). The only reason I haven't processed a cancellation of this account is because my accountants want to keep them.