LK
Louis K
1 reviews | Active since Feb 2020
14 Mar 2023, 12:46
Horrible Forex Department
Forex Department
There is no possible way to contact someone in any department under FOREX.
After multiple requests for a call or answer to my mails, requesting answers for their errors, there is no response.
It is like dealing with a ghost bank.
Helpful (0)
Replies (2)0
Replies (2)
Sasfin Bank Limited's replyOfficial
14 Mar 2023, 13:45Dear Louis, We have been advised that our client service team has been in contact with you. We apologise for the unacceptable service received to date. We hope that you will give us the chance to remedy the situation, as we strive for service excellence. Regards, Sasfin.
Sasfin Bank Limited's reply14 Mar 2023, 13:45
Official
Dear Louis, We have been advised that our client service team has been in contact with you. We apologise for the unacceptable service received to date. We hope that you will give us the chance to remedy the situation, as we strive for service excellence. Regards, Sasfin.
LK
Louis K's updateReviewer Update
15 Mar 2023, 08:38Hi. To this point nobody called, nor provided answers via emails I sent.
This is quite pathetic.
The amount that was supposed to be paid on Monday is still unpaid and nobody called or answered why.
Nobody from your financial surveillance team called or answered. They ask for the swift (which you guys have as you did the payment) and for the invoices (which they have the invoice numbers and can’t do payment without the invoice).Surely you can agree this is absurd?
The only reply I got was that they will send it to the respective departments, but nothing happened.
Still nobody answers their phones, calls back or replies to emails.
The worst is that your automated Customer Care centre's auto response is that we should call the number provided for immediate response, but NOBODY ANSWERS THE PHONE!!!
This is quite pathetic.
The amount that was supposed to be paid on Monday is still unpaid and nobody called or answered why.
Nobody from your financial surveillance team called or answered. They ask for the swift (which you guys have as you did the payment) and for the invoices (which they have the invoice numbers and can’t do payment without the invoice).Surely you can agree this is absurd?
The only reply I got was that they will send it to the respective departments, but nothing happened.
Still nobody answers their phones, calls back or replies to emails.
The worst is that your automated Customer Care centre's auto response is that we should call the number provided for immediate response, but NOBODY ANSWERS THE PHONE!!!
LK
Louis K's update15 Mar 2023, 08:38
Reviewer Update
Hi. To this point nobody called, nor provided answers via emails I sent.
This is quite pathetic.
The amount that was supposed to be paid on Monday is still unpaid and nobody called or answered why.
Nobody from your financial surveillance team called or answered. They ask for the swift (which you guys have as you did the payment) and for the invoices (which they have the invoice numbers and can’t do payment without the invoice).Surely you can agree this is absurd?
The only reply I got was that they will send it to the respective departments, but nothing happened.
Still nobody answers their phones, calls back or replies to emails.
The worst is that your automated Customer Care centre's auto response is that we should call the number provided for immediate response, but NOBODY ANSWERS THE PHONE!!!
This is quite pathetic.
The amount that was supposed to be paid on Monday is still unpaid and nobody called or answered why.
Nobody from your financial surveillance team called or answered. They ask for the swift (which you guys have as you did the payment) and for the invoices (which they have the invoice numbers and can’t do payment without the invoice).Surely you can agree this is absurd?
The only reply I got was that they will send it to the respective departments, but nothing happened.
Still nobody answers their phones, calls back or replies to emails.
The worst is that your automated Customer Care centre's auto response is that we should call the number provided for immediate response, but NOBODY ANSWERS THE PHONE!!!