LS
Liandra S
1 reviews | Active since Jan 2025
15 Jan 2025, 14:49
Dissatisfied with Sasfin Bank’s Handling of ***** Case
I am extremely dissatisfied with how Hello Paisa/Sasfin Bank has handled a ***** case involving my account. Despite promptly reporting the incident, the response has been slow and lacks transparency.
Key concerns include ineffective security measures, delays in action, and a lack of accountability for safeguarding client funds. Instead of resolving the matter, the responsibility has been unfairly shifted to me, the client.
As a customer, I expect my bank to prioritize security and act swiftly in such cases. I urge the bank to take immediate action to resolve this issue and restore trust in their services.
Helpful (0)
Replies (3)0
Replies (3)
Sasfin Bank Limited's replyOfficial
15 Jan 2025, 16:40Dear Ms SIbanda. Your case has been escalated by the Sasfin team to Hello Paisa for resolution. Thank you.
Sasfin Bank Limited's reply15 Jan 2025, 16:40
Official
Dear Ms SIbanda. Your case has been escalated by the Sasfin team to Hello Paisa for resolution. Thank you.
LS
Liandra S's updateReviewer Update
15 Jan 2025, 16:48Thank you for your response and for confirming that my case has been escalated to Hello Paisa for resolution. I appreciate the update, but I would like to understand the next steps in this process.
Could you kindly provide more details on:
- The specific actions being taken to address my case.
- The expected timeline for a resolution.
- Any additional updates or points of contact I should be aware of.
I remain hopeful for a prompt resolution.
LS
Liandra S's update15 Jan 2025, 16:48
Reviewer Update
Thank you for your response and for confirming that my case has been escalated to Hello Paisa for resolution. I appreciate the update, but I would like to understand the next steps in this process.
Could you kindly provide more details on:
- The specific actions being taken to address my case.
- The expected timeline for a resolution.
- Any additional updates or points of contact I should be aware of.
I remain hopeful for a prompt resolution.
LS
Liandra S's updateReviewer Update
17 Jan 2025, 11:26 I am deeply disappointed and becoming extremely frustrated with Sasfin Bank's handling of my ***** case and the dismissive attitude of a representative during a recent phone call.
On 17 January 2025, I received a call from Selena acknowledging receipt of my emails about the ***** case involving my account. However, instead of providing meaningful assistance, Selena was dismissive, interrupted me repeatedly, and was outright rude throughout the conversation. Her attitude made an already stressful situation significantly worse.
On 17 January 2025, I received a call from Selena acknowledging receipt of my emails about the ***** case involving my account. However, instead of providing meaningful assistance, Selena was dismissive, interrupted me repeatedly, and was outright rude throughout the conversation. Her attitude made an already stressful situation significantly worse.
Key concerns include:
- Being told the investigation report can only be obtained via subpoena, which feels unnecessarily obstructive.
- The contradictory claim that the bank cannot investigate further because the police are involved, despite requiring me to open a case first.
- The suggestion that all further communication must come through a lawyer, which appears to shift accountability.
This experience has added frustration to an already difficult situation, and I urge Sasfin to address both the ***** case and the poor service.
LS
Liandra S's update17 Jan 2025, 11:26
Reviewer Update
I am deeply disappointed and becoming extremely frustrated with Sasfin Bank's handling of my ***** case and the dismissive attitude of a representative during a recent phone call.
On 17 January 2025, I received a call from Selena acknowledging receipt of my emails about the ***** case involving my account. However, instead of providing meaningful assistance, Selena was dismissive, interrupted me repeatedly, and was outright rude throughout the conversation. Her attitude made an already stressful situation significantly worse.
On 17 January 2025, I received a call from Selena acknowledging receipt of my emails about the ***** case involving my account. However, instead of providing meaningful assistance, Selena was dismissive, interrupted me repeatedly, and was outright rude throughout the conversation. Her attitude made an already stressful situation significantly worse.
Key concerns include:
- Being told the investigation report can only be obtained via subpoena, which feels unnecessarily obstructive.
- The contradictory claim that the bank cannot investigate further because the police are involved, despite requiring me to open a case first.
- The suggestion that all further communication must come through a lawyer, which appears to shift accountability.
This experience has added frustration to an already difficult situation, and I urge Sasfin to address both the ***** case and the poor service.