Can't use my tranact account very dissapointed at Sasfin

I am so dissapointed with sasfin, they put a hold on my account around june. and wanted certain documents from me which I provided, I am an unemployed mother of three selling clothes and accessories to make a leaving for them. I got an email from Sasfin saying my issue has been resolved but no one contacted me and I still cant use my account. Im very sad and stressed how can a bank do this with no communication their integrity level is disappointing and not being accountable