WC
Wesley C
1 reviews | Active since Jan 2015
14 Mar 2025, 11:13
Bank Feed to Xero Issue
The sync from the Bank to our Xero feed has been down for a full month, yes, a month! Their replies are always we are working on this and will give you urgent feedback. Not sure since when 4 weeks was classified as urgent. Poor bank, poor support, poor customer service. I wish I could give 1/5 of a star, but unfortunately hellopeter doesn't have that option.
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Replies (3)0
Replies (3)
Sasfin Bank Limited's replyOfficial
14 Mar 2025, 11:32Dear Wesley.
We acknowledge receipt of your complaint. Kindly note that we have referred your matter to our Customer Relationship Centre who can be contacted directly via email *** or by calling ***.
Thank you.
Sasfin Bank Limited's reply14 Mar 2025, 11:32
Official
Dear Wesley.
We acknowledge receipt of your complaint. Kindly note that we have referred your matter to our Customer Relationship Centre who can be contacted directly via email *** or by calling ***.
Thank you.
WC
Wesley C's updateReviewer Update
19 Mar 2025, 10:40Yes I've done that..... A month ago, the problem is still unresolved. Anyone reading this, please don't use Sasfin Bank.
WC
Wesley C's update19 Mar 2025, 10:40
Reviewer Update
Yes I've done that..... A month ago, the problem is still unresolved. Anyone reading this, please don't use Sasfin Bank.
Sasfin Bank Limited's replyOfficial
24 Mar 2025, 20:19Dear Wesley. We confirm that your business account has been linked to Xero, and everything is working again. We apologise for the initial inconvenience caused. Thank you.
Sasfin Bank Limited's reply24 Mar 2025, 20:19
Official
Dear Wesley. We confirm that your business account has been linked to Xero, and everything is working again. We apologise for the initial inconvenience caused. Thank you.