TC
Tafara C
1 reviews | Active since Mar 2012
18 Sept 2023, 11:07
Bad Service and Communication!!
I'm very disappointed with this bank. Been having trouble transacting on my account for over a week now. I am being told that the issue is with compliance department. I submitted all the necessary docs requested. How should my business survive, can't even pay creditors we have money in my account. If Sasfin doesn't want to offer my business with their services, they should just say so. Utterly disgusted!!!
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Replies (4)0
Replies (4)
Sasfin Bank Limited's replyOfficial
18 Sept 2023, 12:22Dear Tafara. We take such feedback seriously, and have engaged the client service team in this regard. They will engage with you directly on the matter. Regards, Sasfin
Sasfin Bank Limited's reply18 Sept 2023, 12:22
Official
Dear Tafara. We take such feedback seriously, and have engaged the client service team in this regard. They will engage with you directly on the matter. Regards, Sasfin
TC
Tafara C's updateReviewer Update
18 Sept 2023, 21:54When?
I have Ravi working on this for the past weeks, He is waiting for response from compliance!
I have Ravi working on this for the past weeks, He is waiting for response from compliance!
TC
Tafara C's update18 Sept 2023, 21:54
Reviewer Update
When?
I have Ravi working on this for the past weeks, He is waiting for response from compliance!
I have Ravi working on this for the past weeks, He is waiting for response from compliance!
Sasfin Bank Limited's replyOfficial
19 Sept 2023, 10:22Dear Tafara. Your feedback is noted. We are unable to assist further on this channel. The team are engaging directly on this matter. Regards, Sasfin
Sasfin Bank Limited's reply19 Sept 2023, 10:22
Official
Dear Tafara. Your feedback is noted. We are unable to assist further on this channel. The team are engaging directly on this matter. Regards, Sasfin
TC
Tafara C's updateReviewer Update
21 Sept 2023, 09:37For me to use this channel was because your team is taking long to resolve this matter, communication is bad, Ravi Bharath our business banker has no answers and is always waiting to hear from Compliance department since the 7th?
Why is it taking this long? I need to start transacting!! The irony is we can receive funds in the account but cannot make payments to our creditors!! For how long is your team engaging directly? I haven't even got any feedback/update from the bank/team since your last response.
This is unfair!!!
Why is it taking this long? I need to start transacting!! The irony is we can receive funds in the account but cannot make payments to our creditors!! For how long is your team engaging directly? I haven't even got any feedback/update from the bank/team since your last response.
This is unfair!!!
TC
Tafara C's update21 Sept 2023, 09:37
Reviewer Update
For me to use this channel was because your team is taking long to resolve this matter, communication is bad, Ravi Bharath our business banker has no answers and is always waiting to hear from Compliance department since the 7th?
Why is it taking this long? I need to start transacting!! The irony is we can receive funds in the account but cannot make payments to our creditors!! For how long is your team engaging directly? I haven't even got any feedback/update from the bank/team since your last response.
This is unfair!!!
Why is it taking this long? I need to start transacting!! The irony is we can receive funds in the account but cannot make payments to our creditors!! For how long is your team engaging directly? I haven't even got any feedback/update from the bank/team since your last response.
This is unfair!!!