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Carolien B

1 reviews | Active since Dec 2020

02 Aug 2024, 01:28

Bad Customer Service

got a email a few months back to submit documentation for FICA. This i have done immediately. Got a second email to submit, and i submitted all relevant documentation again. When i was to get my salary, my salary was rejected by my company. My Account was suspended. I work night shift, plus its the weekend. This resulted in me not getting my salary on time. no one can transfer me some money to help me. Sasfin is not a walk in back, so that i can see if i can sort this out on the Saturday. I've been with Sasfin for almost 5 years now, and this was a ultimate let down of the worse experience ever, left without an income... i am stranded, as i work night shift. i were only to open a account with another bank on Monday, therefor only got my salary on Tuesday.

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Replies (2)
Sasfin Bank Limited
Sasfin Bank Limited's reply02 Aug 2024, 11:41
Official
Dear Ms Barnard.  We strive for excellence when engaging with our clients, and apologize that this has been your experience.  We have shared your feedback with our head of client service.  Regards, Sasfin
CB
Carolien B's update13 Aug 2024, 17:28
Reviewer Update
There is no striving for excellence. You ****** me from my income for a week.. no electricity, no food... no one cant even transfer money to me to help me out, as my account was suspended. I only received my salary after a week, after opening a new account with another bank. And now, 3 weeks later, Sasfin want to reach out to me... terrible...