You want tax from us, make the process easy

Dear SARS Team,

I recently updated my banking details on the SARS system. The system auto-fills the branch code for Capitec, and it validates successfully. However, when I try to submit my tax return, I receive an error stating that the branch code must be completed. The system does not allow me to manually input the branch code. Your system doesnt pull through.

I attempted to book a video call via eBookings, it accepted but the system wants me to go to Springs to have the call, even though I reside in Centurion. I then logged my query on SOC, attached my bank confirmation letter and ID, but I have not received any response to date.

Am I now expected to queue in long lines at a branch just to have the branch code manually updated on your side? Is this a broader Capitec-related issue, or is there another resolution?

Your urgent assistance will be greatly appreciated, as this is preventing me from submitting my return.