Worst service from SARS

I am not happy with SARS! I was audited on 12 June 2019. They reimbursed a fraction of what they should have, and left me to put in an appeal. It is 25 September now, and I am still waiting. The call center is of no help! They can't even pick up any progress or that something is done! And worst of all, there is no other person that I can call to find out what the problem is or where my case is!! Absolutely **** service from SARS! They need to pick it up there!