Worst service ever SARS can't decide to refund me or not

On the 1st July 2022 I submitted my tax return via efiling, I was not selected for verification. When I did not receive my refund within the 72 hours as stated on the website I gave SARS a call, they informed me it could take longer due to the larger number of tax returns submitted. So I waited. On the 10th July 2022 I called again to hear when can I expect my refund. I received a letter on the 11th July 2022 stating SARS needs all my donation tax certificates which I uploaded on the 12th July 2022. On my statement of account is still stated I am not selected for verification but because the letter I received to upload the documents stated it will take 21 working days I did not call again.

The 21 working days was over on the 11th August 2022, but on the 8th August 2022 I call just to verify that SARS has all the required documents and they don’t have any other excesses not to refund me which the SARS employee confirmed and she informed me that she can’t see why the refund will not be done by the 11th August 2022 because my return is straight forward.

When I did not get my refund on the 11th August 2022 and I did not get any correspondence that my assessment was finalized I decided to call again. This time the SARS employee informed me that my verification is special and it’s gone take up to 60 working days. I told him I will not stand for it and I demanded to speak to a manager he promised he will sent a mail to his team leader. The same day I got a call form Patrick Fransen and he said the SARS employee gave me the incorrect information and my return was not even touched, the guy working with it has the afternoon off but he will see to it that it gets done on the 12th August 2022.

On the 12th August 2022 I got a few notifications that they are busy sorting it out, before 1 o’clock I got a letter stating that my assessment was finalised and the refund due to me will be done.

This morning the statement of account showed the refund would have been done tomorrow but a hour ago I got an e-mail that SARS issued a letter that need my urgent attention, when I looked again I was asked to upload my donation tax certificates and again it’s going to take 21 working days!!!!!!

Patrick Fransen told me I can call the call centre and just asked them to ask him to call my back but I’ve been holding for 1 hour and 28 minutes and I am only number 395 in line.

I can’t see why SARS can’t refund me.