Worst service ever!!!!!

Submitted tax returns and requested documentation on 26 October 2020, after 21 working day time lapse and 7 phone calls all response received was that they did not know what the delay was and requested the exact same documentation to be submitted on 8 January 2021 as requested in October. It makes no sense that they cannot explain which specific document was in question or why we had to submit the exact same documents. Til to date (71 working days excluding public holidays) still no one knows what is the hold up and what documentation is it that they need or why we being audited. No one comes back after two complaints have been made, in fact I was advised via phone call that my complaints have been accepted and that too, takes 21 working days but the complaint hot line does not answer queries in regards to the audit department and that I dont have to repeat myself. Extremely rude and not helpful at all. So no one working for SARS knows what going on or why we have to resubmit the same documentation after every 21 working days? Pathetic!