Worst Service

<p>My wife submitted her personal tax return and a refund is due back to us we received the completion letter informing us that the audit was completed and that a refund was due we waited dor the refund after more than two weeks we phoned sars and they informes us that a stopper was placed on my wifes account to prevent ***** we asked what was needed to lift the stopper we provided the nessasary documentation and submitted it to the Springs branch and the informed us it can take anything from 30 to 60 working days for the stopper to be lifted we waited three weeks and phoned sars again to hear whats going on they informes us that the documentation we handed in was rejected the same day we handed it in as we didnt have a stamp on the bank statements. Now the question is why did they accept the documentation the day we submitted it and why werent we informed that it was rejected. Sars is quick to ask for documentation when the need it on closer inspection of the policies of sars it was confirmed that a stamp isnt needed on the bankstatements to lift a stopper. I call it bad service really bad </p>