Worst pathetic service ever!

Worst, worst! Service ever. How is it expected of citizens to pay loyally every single month your hard earned money and when it comes to refunds there is no response. I submitted 25 Aug, selected for a audit and still waiting! Everytime i call they escalate or will call back within 2 days. It is pathetic! Isn't our money? What about us that could really use the money. What happens if we don't pay. When will I get a answer or my money due to me? When will we get answers.