Worst Customer Service Award: SARS

SARS does not even deserve one Star in all honesty. I have been trying to get my Refund from SARS since March of this year and to date I am still waiting. If it is not Agents that do not request for all that is required to File, it is the Soweto Branch that does not put its customers 1st. And if it is not *********** Employees / Agents of Sars then its the system that requires Banking Details to be confirmed even after all has been updated on your E-Filing Profile. I have provided DNA tests, Fingerprint Scans, Blood Samples, I.D Copies, Pictures of Myself, Proof of Address and I am still waiting 9 Months later.

The saddest part is making my way to the Randburg Branch in March and Soweto Branch 6 Times after and I have yet to receive satisfying results, even the Call Centre hangs up / ends calls on clients. I am tired as it seems SARS is unable to utilize both channels (Technology & Customer Facing) to give clients a better experience. I have been to SARS Offices a couple of times, 6 if not 7 to be exact and I have yet to receive any solutions.

I made a call to the Complaints No. provided online *** and after waiting for an Hour 20 Minutes the Agent I spoke to who was barely clued up on processes lay the blame on me and then proceeded to hang up on me. after 1 hour and 40 Minutes of not getting assisted, she went on to say her Name was Ivon Nchabeleng which may not be true.

I am disgusted at the behaviour of the SARS officials and utterly disappointed at the lowest level of service presented by SARS, is there one Government Institution that functions as it should in South Africa?

It seems SARS and Home Affairs are really competing for the Title of worst service delivery Institution.