Wonderful call-centre experience!

Just got off the phone with SARS Help Desk - I was supposed to be given an opportunity to rate my experience, but the phone line went dead, so I thought I would rate it here. I spoke to a wonderfully patient, hugely knowledgeable lady named Carla, who was able to assist with every issue and query I had. Paying tax is nobody's favourite pastime, but when the process is facilitated by someone who is clearly interested and invested (and knows what they are talking about!), I am a lot more sanguine about paying SARS their portion of my hard earned salary. Kudos to them!